GRM: feedback or a problem with aid

Tell us about the quality of aid, who was selected, delays, or anything you would like us to know. You can stay anonymous.

Fields marked with an asterisk (*) are required.

What is this about?

Tell us what happened In any language, 10 to 3000 characters. Please avoid naming other people unless it is needed.

When did this happen? Optional

General area (optional) We never ask for a village, township or exact location.

Do you want a reply?

No, stay anonymous Yes, by email Yes, by phone or messaging app

Email or phone (only if you want a reply) Optional, up to 200 characters.

Name or nickname (optional) Up to 80 characters.

Preferred language for reply (optional) Up to 60 characters.

I understand that only the small team that handles complaints will see this. If it involves a serious risk to someone's safety, it may be shared with people who can protect them; we will tell you first if it is safe to do so.

What happens next

If you leave contact details, we acknowledge your report within 2 working days.
We aim to respond within 14 days.
If you are not satisfied, you can ask for a review by someone not involved.

How we protect your information